Michelle Cerqua, Senior Vice President and Director of Sales Operations, was hired as the first Solutions 21 employee in 1994. Michelle’s greatest contribution to Solutions 21 is the leadership, steadiness, and focus she brings to the organization. Her ability to provide guidance aimed at improved customer satisfaction and the growth of the organization is invaluable. Michelle is in charge of Solutions 21’s internal operations and focuses on the growth and efficiencies of the organization. She is responsible for finances, information technology, and management, ensuring the evolving needs of Solutions 21’s client base are met. Michelle holds a degree in Information Processing. She is involved in numerous charitable and nonprofit activities and resides in New Eagle, Pennsylvania, with her husband, John.
Who was your all-time favorite teacher? Why? What made that person special to you?
My third-grade teacher. She made me feel important and loved.
Write a sentence to your 22-year-old self about what he or she should know, based on what you’ve learned in your life so far.
Life’s way too short – enjoy every moment.
Other than your parents, who were your heroes/role models as a kid, whether real or fictional? What was it about them that appealed to you most powerfully?
My grandparents. They taught me the importance of being part of a family.
What is your favorite movie, TV show, book, or play? How many times have you experienced it? Do you recall the first time? Why has it made such a lasting impression?
The Wizard of Oz. There’s no place like home.
Describe what it feels like when a client “gets it” as part of your coaching or instruction.
I’ve done what I’m supposed to do…help guide them along.
What drew you to become a part of the Solutions 21 team?
Truly? First ee hired. I needed to work!
Describe a moment when a client surprised you in some way.
That “thank you” moment…when you truly don’t expect a “thanks”.
What is the most impressive lesson you have learned since joining Solutions 21?
This is a good place to be and we do good things.