Next Generation

Do you “just run the mailroom”?

Do you “just run the mailroom”?

Several years ago, I was standing in front of a group of employees from a large mortgage company conducting a leadership training session. The members of this group had various job titles; however, most were administrative and field managers. As we got to the last row...

Communicating across cultures. Part 2

Communicating across cultures. Part 2

In the first part of this conversation, we talked about the first two Levels of Engagement when expanding business opportunities globally. Level One is basic common courtesy. Knowing what works in the culture in which you are working is critical. Level Two consists of...