Result: Warning Signs

Proceed with Caution

You might be experiencing some business issues that you’ve never seen before. Maybe your team isn’t performing like it used to with results that match that performance. Signs of challenge – like turnover or a lack of engagement – might be starting to become more evident.

Is this a temporary blip or a larger trend? Is it worth exploring alternate paths?

Your Best Next Steps

What’s at Risk

Primary risk: Brain Drain

Organizations like yours tend to start to see an increase in turnover, usually concentrated among newer employees. Perhaps you’ve heard (or said) statements like, “as soon as we train them and they get any good, they leave.” You might also be hearing (or thinking) that it’s the employee’s fault for being frustrated or leaving.

Our experience shows that people leave people, not organizations. Is there a logjam preventing movement within your organization? Are a few people holding all of the knowledge and decision making? We recommend doing a deep dive into how your organization sees its workforce and their role in your ability to be successful.

Secondary risk: Customer Turnover

With those changes, you might see impacts on your customers. Are your customers speaking to someone different every time they interact with your organization? Do they still trust you to deliver? When we encounter this in organizations, we ask:

• Are you missing sales goals or not replacing your customers as quickly as before?
• Is there more and more work being put into hiring and training new employees?
• Have you been actively developing your talent or taking a wait-and-see approach?